Client information
Refunds and cancellations
Cancellation, closeout and billing corrections for agreed engagements.
Cancellation and closeout
Request cancellation or rescheduling in writing through the agreed contact. The written engagement governs notice, completed milestones, earned fees, approved committed costs, deposit application and handover, subject to applicable mandatory rights.
Digital delivery issues
Report a missing, inaccessible or materially incorrect digital deliverable through the agreed support channel. We review it against the scope or license and discuss the correction, replacement or other applicable remedy.
Billing errors and rights
Report duplicate, erroneous or excess payments with the client name, invoice reference, date and amount. We review the billing record and address confirmed errors. Any refunds or credits follow the written agreement and applicable law. Mandatory rights and remedies continue to apply.